Privacy Policy.

01Introduction

S3VEN AI, LLC, doing business as S3VEN.ai ("we," "our," or "us"), respects your privacy and is committed to protecting the personal information you provide to us through our website, services, communications, automations, and related platforms.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website, our marketing, and the consulting and implementation services we deliver.

02Information You Give Us

We collect information you provide directly, including when you book a call, submit a form, subscribe, message us, or become a client:

• Name, business name, role, email address, and phone number
• Details about your business that you share on a call or in a form — size, industry, systems in use, and the challenges you are trying to solve
• Scheduling information when you book an appointment
• Billing and payment details, which are processed by our payment providers rather than stored by us
• Anything else you choose to send us by email, text, or message

03Information We Collect Automatically

When you visit our website we automatically collect certain technical information through cookies, pixels, tags, and similar technologies:

• IP address, approximate location, browser type, device type, and operating system
• Pages viewed, time on page, referring source, and how you navigate the site
• Advertising and campaign identifiers where you arrived from a paid or tracked link

We use this to understand traffic, improve the site, and measure marketing. You can control cookies through your browser settings, though some functionality may be affected.

04Client Data During an Engagement

This is the section that matters most if you hire us, and it is written plainly on purpose.

Delivering an AI Readiness Assessment or an implementation requires access to how your business actually operates. Depending on the engagement, that may include:

• Interviews with your leadership and staff, sometimes recorded with permission for transcription
• Access to systems you already use — CRM, email, calendars, phone systems, accounting, project tools
• Operational records such as call logs, lead records, invoices, documents, and process documentation
• Information about your customers that exists inside those systems

When we handle this information we act on your instructions and only for the purpose of delivering the engagement. We do not sell it, we do not use it to train public AI models, and we do not use one client's data to serve another.

Access is limited to the people working on your engagement. Where a separate confidentiality agreement, data processing agreement, or master services agreement is in place, that agreement governs and takes precedence over this policy.

05How We Use Information

We use the information we collect to:

• Respond to inquiries, schedule calls, and deliver the services you engaged us for
• Prepare assessments, findings reports, roadmaps, and the systems we build for you
• Send transactional communications about your appointment, engagement, or account
• Send marketing communications where permitted, which you can opt out of at any time
• Improve our website, our services, and our own internal processes
• Meet legal, tax, accounting, and regulatory obligations
• Protect our rights, prevent fraud, and enforce our Terms

06Artificial Intelligence and Automated Processing

Our services involve AI systems and automation, so it is worth being specific about what that means for your data.

• We may process your business information through AI tools and platforms in order to build, test, and operate the systems we deliver for you
• We select vendors that do not train their public models on customer data, and we configure them accordingly wherever the platform allows it
• Systems we build for you run on your accounts and your credentials wherever practical, so your data stays in your environment
• Automated outputs are not always accurate or complete, and human review remains part of any business-critical process unless agreed otherwise in writing

We do not make solely automated decisions that produce legal or similarly significant effects about you.

07How We Share Information

We do not sell your personal information. We share it only in these circumstances:

• Service providers who help us operate — hosting, CRM, email and SMS delivery, scheduling, analytics, payment processing, and the AI and automation platforms used to deliver your systems
• Professional advisors such as accountants and attorneys, where reasonably required
• Legal and safety reasons — where required by law, subpoena, or to protect rights, property, or safety
• Business transfer — if the business is sold, merged, or reorganized, information may transfer as part of that transaction

Service providers are permitted to use your information only to perform services for us.

08Data Retention

We keep personal information for as long as needed to provide services, maintain business records, and meet legal, tax, and accounting obligations.

Engagement materials such as assessments, findings reports, architecture documents, and correspondence are typically retained for the life of the client relationship and for a reasonable period afterward. Recordings and transcripts taken during an assessment are retained only as long as needed to produce the deliverables, unless you ask us to delete them sooner.

You may request deletion of information we hold about you, subject to records we are required to keep.

09Security

We use reasonable administrative, technical, and organizational measures to protect information, including access controls, encryption in transit, limiting access to people working on your engagement, and selecting vendors with recognized security practices.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You should not send highly sensitive, regulated, or legally privileged information through the website, a contact form, or ordinary email unless a written agreement and secure handling process is in place.

10Your Choices and Rights

You can:

• Unsubscribe from marketing email using the link in any message
• Reply STOP to opt out of marketing text messages
• Ask us what personal information we hold about you
• Ask us to correct information that is inaccurate
• Ask us to delete information, subject to records we are legally required to retain
• Control cookies through your browser settings

To make a request, email [email protected]. We may need to verify your identity before acting on it.

Depending on where you live, you may have additional rights under state or national privacy laws, including the right to know what is collected, the right to deletion, the right to correction, and the right not to be discriminated against for exercising those rights. We honor these requests regardless of where you are located.

11Communications and Consent

By providing your contact information you consent to receive communications from us about your inquiry, appointment, or engagement, and where permitted by law, marketing messages.

These may include email, phone calls, voicemail, SMS, and automated technologies. Message and data rates may apply and message frequency varies. Consent to marketing is not a condition of purchasing any service.

12Third-Party Platforms

Our website and services rely on third-party platforms including booking systems, CRM, analytics, advertising, payment processing, AI providers, and communication tools. Those platforms have their own privacy policies governing how they handle information.

We are not responsible for the privacy practices, security, or content of third-party sites and services. We encourage you to read their policies.

13Children's Privacy

Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

14Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above. Material changes will be reflected on this page, and your continued use of the website or services after an update constitutes acceptance of the revised policy.

15Contact

Questions about this policy, or a request about your information: